General terms

We respect the privacy of our visitors and recognize the importance of protecting the information collected about them. Our Privacy Policy determines how we collect, store, and use the personal information that you provide to us.

We strive to ensure the security, integrity and privacy of your personal data so we use technology, security policies and procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorised access or use. When you use our website, place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.

To use some of the services or features made available to you on this website you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. With accepting these Terms and Conditions the Buyer gives permission to the Seller to process the information and data provided by the Buyer.

We collect information about you when you register to our website, place an order, buy a gift voucher, interact with us in any other way, such as via social media, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our social media channels, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this Policy.

The information we collect and store about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use, the times when you access the site and for how long, your referring URL (the site you come from to reach our website), photographs and other content you share with us when you use our social media channels, password details, answers to security questions and any other information you may give us.

The information provided is stored and used for the following purposes: confirmation, delivery, and invoicing of your orders; accounting, billing, reporting and audit; administrative and legal purposes; credit, debit or other payment card verification and screening; customer surveys and customer care and warranty service, statistical and market analysis; managing returns and complaints related to your orders; communication, authentication and identity checks; where required by law or in connection with legal proceeding or disputes; any other uses set out in the terms and conditions for use of our services.

We undertake to use the collected data only in accordance with the stated Policy and not to entrust, sell, lease, license, transfer, etc. our database containing your personal information to third parties, who are not bound to the achievement of the stated objectives and purposes.

We are not responsible for any malfunctions that may endanger the security of the server that stores the database containing your personal information.

Third party users

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook and Tweeter,  information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

We collect information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organisations: data processing companies, mailing houses and other third party suppliers working on our behalf; ad-serving agencies and other advertising intermediaries; credit reference or fraud prevention agencies, which may keep a record of that information; research students, universities and other research and development organisations; regulatory bodies, government and enforcement agencies, such as the police.

We may receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it.

Our online services contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookies policies, and we urge you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations. If you use these other websites you do so at your own risk.

Cookies

We and our business partners collect information about your use of our online services using cookies. Cookies are small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party.

Amending and opt-out

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our website and using the “My Account” menu on the home page, your personal information will be available for review and change. If you change your billing or shipping address while your order is still being processed, the order will be re-processed we will contact you for security validation checks. If you prefer, you may contact us by email at admin@groovyfox.bg and we will amend your personal details.

You have the right to disagree with the collection of personal information and to request its deletion. By doing so you withdraw your consent to our Terms and Conditions and waive any rights described therein without any further obligation from any of the parties to the other and without any of the parties being liable for any damages to the other, except in cases when the Buyer has not paid all withstanding dues to the Seller for previously ordered goods.

In order to exercise your rights under the preceding paragraph you must contact the Seller through the contact details described on our website specifically declare your opt-out in in writing.